FAQs

FAQs

The beating heart of Infuse are our people. We are driven by a deep belief that education through travel is critical in the development of all young people. We strive for real, sustainable change to both the perspectives of our students, and to the communities we work and partner with around the world

Student demonstrating the service learning activity of planting a tree

FAQs for Parents

Yes, Infuse Travel offers standard payment plans and can organise custom schedules for families upon request. While we have a standard instalment structure, we understand that every family’s financial situation is different. If our standard dates do not work for you, please contact our team to discuss a personalised arrangement.

All essential costs including transport, accommodation, meals, activities and service projects are included in the programme fee. For school-specific group programmes, flights and insurance are typically included. For Summer Sessions, flights and insurance are generally excluded. Personal costs like visas, passports, immunisations and spending money are always the responsibility of the traveller.

Yes, we support students with a range of medical, physical and mental health needs through a comprehensive pre-departure screening process. We collect detailed health information during enrolment and work closely with families to ensure our programme leaders are equipped to support conditions such as asthma, allergies or anxiety.

We accommodate all medical and religious dietary requirements provided they are disclosed during the enrolment process. While we ensure that students with allergies or religious restrictions are safely fed, we cannot always guarantee that specific lifestyle preferences can be accommodated in remote or international locations.

Yes, a program-specific packing list is sent to all families by their Group Travel Coordinator well in advance of departure. These lists are tailored to the climate and activities of your specific destination. If you need a list earlier for planning or shopping, you can request one via travel@infusetravel.com.au.

Updates are provided through designated school communication channels or via direct email milestones for arrival, mid-trip and departure for open-enrolment programs. The specific platform and frequency of these updates are determined by the programme type and the school's own communication policy.

In the event of an emergency, Infuse Travel or a school representative will contact parents immediately via the emergency phone number provided at enrolment. We maintain high staff-to-student ratios to ensure that at least one leader is always available to manage communications and logistics during an incident without compromising the safety of the rest of the group.

Refunds are governed by the specific terms and conditions agreed upon during enrolment which vary based on the timing and reason for cancellation. While we adhere strictly to our booking terms, we review unforeseeable circumstances on a case-by-case basis to ensure a fair outcome for families.

Mobile phone policies vary by program and school, but Infuse generally encourages a digital detox to promote student independence and group bonding. Many of our partner schools have strict no-phone policies for the duration of the trip to ensure students stay present and engaged with their environment.

FAQs for Schools & Teachers

Infuse Travel is an Australian educational travel company that designs and delivers curriculum-aligned school trips focused on service learning, cultural immersion and outdoor education. We partner with schools to create customised programs that develop student leadership, global citizenship and real-world skills.

Infuse Travel offers industry-leading Service Learning Programs, Cultural Immersions including Aboriginal Cultural Immersions, Leadership Expeditions, Outdoor Education Programs and Duke of Edinburgh Award Programs for schools around the world. We operate these programs in 20+ global destinations.

Infuse Programs in Australia

Educational Travel Programs in New South Wales (NSW)

Educational Travel Programs in Victoria (VIC)

Educational Travel Programs in Queensland (QLD)

Educational Travel Programs in South Australia (SA)

Educational Travel Programs in Western Australia (WA)

Educational Travel Programs in Northern Territory (NT)

Popular International School Programs:
School Tour to Australia
Great Barrier Reef School Tour
Daintree Rainforest Educational Expedition
Central Australia Indigenous Cultural Experience
Central Australia Indigenous School Tour
Indigenous Cultural Immersions in Australia
School Tour to Fiji
School Tour to China
School Tour To Vietnam
School Tour To Cambodia
School Expedition to Nepal
School Tour to New Zealand
School Tour to Japan
School Expedition in Borneo
Duke of Edinburgh's Award Residential Projects

Planning an educational tour for your school with Infuse Travel typically involves the three stages below:

Stage 1: Connect and Collaborate
We begin by collaborating closely with schools to understand their specific goals and educational objectives. In our initial discussions, we’ll gather information about the school's preferred dates, budget, goals and destinations. From there, we’ll provide a customised program proposal(s) that includes itineraries, quotes and everything the school needs to know to get your tour off the ground.

Stage 2: Approval and Launch
Once we have approval to move forward from the school, it’s time to start planning the journey! Each school is assigned their own Group Travel Coordinator (GTC) who will guide them through this process. The GTC is the single point of contact at Infuse to provide program information, administrative support and guidance. See them as your expert on speed dial! At this stage, we’ll launch the trip to students and parents in-person, and provide marketing support to generate as much interest as possible.

Stage 3: Pre-Departure Planning
Preparation is key to a successful program, and we are committed to ensuring that all participants and their families feel informed, supported and excited about their upcoming adventure. The Infuse team will deliver detailed pre-departure information sessions, as well as provide financial, administrative and logistical support for both schools and families. So things like trip bookings, finances and payment plans, flight bookings, trip leader selection and training, travel insurance, medical information, risk management and risk assessments are all taken care of. Sound good?

Setting up a educational tours for your school can be a challenging process alone. Enlisting the support of an educational travel company such as Infuse Travel takes the stress and admin out of planning a trip for students, and allows teachers to focus on getting the most beneficial outcomes for students.

Schools should take a considered approach that balances student safety, wellbeing, educational value, and operational logistics - as defined in our Experiential Learning Provider Best Practice Checklist.

Other considerations:

1: Define trip goals
Identify your school trip's educational objectives, whether cultural immersion, community service, environmental conservation, or fostering global citizenship. Clear goals will shape your itinerary and guide your choice of destination.

2: Design the itinerary
Our travel experts assist in creating a comprehensive itinerary, managing logistics such as transportation, accommodation, staffing, activities and meals. Whether for a single group or multiple groups simultaneously, we ensure a smooth experience that maximises student learning opportunities.

3: Think about enhancing learning experiences
Move beyond typical sightseeing by engaging students in immersive, sustainable learning experiences that connect them to the destination's culture, history and people. Benefit from our access to local experts, hands-on workshops and authentic interactions to enrich the educational value of the trip.

4: Safety and supervision
Safety is paramount. Our team, including experienced Australian and local guides, implements rigorous safety protocols and emergency response plans. Rest assured: teachers, parents and students can trust our expertise for a secure journey.

5: Financial and administrative support
Infuse Travel takes the burden off schools by managing financial aspects, including invoicing and payments. We can design budget-friendly itineraries, ensuring maximum student participation and alleviating administrative stress.

6: Cultural sensitivity and social responsibility
A meaningful travel experience involves understanding and respecting local cultures. Our student travel programs prioritise cultural sensitivity, social responsibility and sustainable practices, fostering an appreciation for diversity and responsible tourism among students.

Service-learning is a powerful way of learning that combines hands-on community service with academic learning and reflection. It's not just about doing good deeds; it's about understanding why they matter and how they connect to what you're learning in class. Service-learning has emerged as a key element in supporting students to become active citizens and in enhancing the practical application of their studies. By getting involved in service-learning, students not only become more engaged citizens but also get to apply what they're learning in real-life situations.

The Infuse Service-Learning Framework involves key components: investigation, preparation, action, reflection, demonstration. Below is an example of how the framework manifests for participants on a service-learning program with Aboriginal communities in Australia:

  • Students investigate the historical, social, racial and economic issues that have impacted Australia’s Aboriginal and Torres Strait Islander people since colonisation.
  • Students prepare for travel through connecting with Aboriginal Elders in their home communities to begin developing cultural awareness. Once in their travel destination, students meet local stakeholders and project partners to prepare them for engaging in community service projects.
  • Students act by assisting with projects alongside locals that help achieve goals identified by community members.
  • Students participate in facilitated reflections during their travels, thinking critically about how to support transformational changes in their world and advocate for poverty alleviation.
  • Students demonstrate their learning to their school community and are connected with resources for ongoing education, further investigation and action by the Infuse Foundation, which contributes to ending poverty, one of the 17 United Nations Sustainable Development Goals.

Learn more about Infuse Service-Learning Programs.

Infuse Travel school travel programs typically start at $1,000 AUD for domestic school trips, and $2,995 AUD for international school trips, covering all transport, accommodation, meals and activities. The final cost varies based on the specific itinerary, group size, and destination-specific inclusions. Contact us for your customised quote.

Infuse Travel program fees include all essential logistics: transport, accommodation, meals, activities, and service projects (if applicable) as listed in the itinerary. For school groups, flights and travel insurance are typically included, while personal expenses like visas and immunisations are excluded.

Yes, Infuse Travel offers tailored, curriculum aligned itineraries for all types of school needs. We collaborate with you around trip length, dates, location, style and inclusions to ensure the best possible outcomes for everyone involved. B Corp Certified, you can rest easy knowing your trip will be ethical, sustainable and planned to benefits students, schools, our communities and the planet. Get in touch for a custom proposal and quote.

Learn more about how to plan a school trip with Infuse.

Infuse is a trusted educational travel provider due to it's B Corp Certification, long-term community partners, focus on service learning, tailored program design approach and alignment with UN Sustainable Development Goals.  What also sets us apart is our depth of experience and our flexible, school-first approach. We collaborate closely with teachers to design curriculum-aligned travel experiences that support student growth, leadership and global understanding.

Schools choose Infuse for our proven track record in educational travel, our extensive risk management system and the support we provide throughout the planning and travel process. Whether you're organising an international school trip or a local cultural immersion, we deliver safe, inspiring programs that make a lasting impact.

If you're searching for reliable, experienced school travel companies that understand the needs of educators and students, Infuse is the difference. Read more about us here, or explore our travel programs for schools  and student travel programs.

We offer a wide range of school trips, including service learning programsAboriginal cultural immersion experiencesoutdoor education programsDuke of Ed projects and Leadership Expeditions, all tailored to meet the learning goals and curriculum requirements of high school students.

We used to work with World Challenge in Australia but that have closed down, do Infuse you offer similar programs?

Yes Infuse offer Leadership Expeditions which are similar to the World Challenge style student-led programs, and are offered in varied destinations around the world such as Peru, Borneo, Nepal and Sri Lanka. You can explore our range of Leadership Expeditions here.

For Students

No, most students on our programs do not know anyone when they arrive. Some students do choose to travel with one or two friends to share the experience, but most students are coming to meet new people. Our programs provide a safe, welcoming, inclusive environment for students of many different backgrounds.

Don’t worry – you won’t really be on your own. Everyone else on the program will be in the same boat as you and you’ll quickly make friends. After our trips, students tell us that the other “strangers” on their program have become life-long friends. Think of this as an incredible opportunity to meet new people and have a once-in-a-lifetime experience shared with great new friends!

Students generally travel independently to and from their destination. Infused can book your flights or you can arrange them yourself. Most airlines can assist with arranging an unaccompanied minor service if required. We do not have chaperones on flights within Australia.

Each group has a minimum of two Program Leaders who are experts in running trips for students. Our staff come from all over the world and our leadership teams are carefully designed to ensure students have the best experience possible. Our Program Leaders are highly-trained, certified in wilderness first aid and take safety very seriously.

The program includes all activities listed in the itinerary, accommodation, transport, meals, leaders and safety backup. The price does not include flights to get to/from your destination.

Absolutely. Contact us and we’ll put you in touch.

Yes! We’ve put together a useful guide to help you out with fundraising. Please contact us for a copy.

2025 Impact Report

A look at what we achieved together in 2025 To kick off

Infuse Travel is now a Certified B Corp!

Big news, with a capital B. We are unbelievably proud to announce